User Guides & How-To

Platform Documentation

QR Code Check-In & On-Site Operations

On the day of your event, the QR Code Check-In system ensures guests register rapidly. The process takes less than 2 seconds per guest, avoiding long queues at the lobby.

Setting Up Check-In Terminals

  1. Assign a staff member or usher to each registry desk (gate).
  2. Open the web browser on their smartphone, tablet, or laptop and navigate to the assigned Scanner URL.
  3. Log in using the staff credentials created in the dashboard.
  4. Grant the browser permission to access the device's camera.

Scanning the QR Code

  • When a guest arrives, they present their QR Code (from their phone or printed card).
  • Staf points the scanner camera at the QR code.
  • Instant Validation:
    • Green Screen / Ding Sound: Success! The screen shows the guest's name, category, confirmed pax, and assigned table number.
    • Red Screen / Alert Sound: Duplicate Check-In or Invalid QR. This prevents guest fraud or gate double-entry.

Manual Check-In Lookup

If a guest forgets their QR code or has a flat phone battery:

  1. Click the Search tab on the scanner screen.
  2. Type the guest's name or phone number.
  3. Select the guest from the list, confirm their attendance, adjust the attending pax count if necessary, and click "Check-In".
⚠️ System Requirement: All scanner devices must be connected to a stable internet connection (WiFi or mobile data) to ensure real-time synchronization between registration desks.