User Guides & How-To

Platform Documentation

Staff Accounts & Scanner Access

The Staff Management module allows Event Owners to invite and configure accounts for registration staff, ushers, and coordinators who will run check-in terminals on the event day.

Creating Staff Accounts

  1. Navigate to the Staff menu in the admin dashboard.
  2. Click "Add New Staff".
  3. Enter the staff member's name and assign a unique username/email and password.
  4. Choose their access level role:
    • Scanner (Operator): Can only scan QR codes and perform manual check-in lookups. Cannot view financial angpao values or delete guests.
    • Admin: Can edit guest lists, manage seating, and view reports, but cannot access billing settings.
  5. Click Save. Share the login credentials with the assigned staff member.

Assigning Entrance Gates

If your venue has multiple doors (e.g., "Main Gate", "VIP Gate", "North Entrance"):

  • You can link each staff account to a specific gate.
  • When the staff member scans guests, the attendance log will record which gate the guest entered, helping you audit traffic.
💡 Security Alert: Instruct your staff to never share their scanner passwords. The system logs every scan action with the operating staff's account name for complete transparency.